Well...Sony/BMG and the continuing story of their XCP virus is doing just that...continuing. I returned my G3 Live In Tokyo CD per the record company's instructions, two weeks later the replacement arrives shattered into pieces. I call Sony/BMG again, they forward my call to the NY record company that's now handling their XCP Exchange Program, and I was assured my CD would be replaced...Yesterday UPS rang the bell and presented me with yet another package from the record company in NY, I open it and it contains the new Van Zant CD and a bill stating that the CD is supposed to be the G3 disc. Sony doesn't seem very interested in making their fiasco right.
I contacted them about my personal losses due to their virus, two weeks of my computer not responding to any commands that involved the CD or DVD ROMs, and was politely given an address on Madison Ave. to contact about my losses. I composed a letter and mailed it that day. It was returned unopened with a red stamped message stating they didn't accept it because it wasn't sent attention to any specific person in their office. I called Sony, they put me on hold and eventually hung up on me. I called again, they told me to just add "Attention Legal Dept." on the envelope and send it to them again.
If you add into this the fact that Sony thinks they can make their XCP fiasco disappear by offering the estimated 11 million users afflicted "free downloads." Please. For Christ's sake, someone wake these people up. They place an intrusive virus/spyware program in my computer in an effort to keep me from making copies of a CD that I purchased at full retail price in an effort NOT to allow the music to be copied and shared. Then they think that offering me "free downloads" is the solution? Isn't the sharing of files what they're attempting to stop?
Doesn't really matter, even with all of my communication with Sony/BMG, I've yet to receive ANY location for "free downloads."
I know Joe has nothing to do with this, but I feel that he needs to be fully informed of his fan's difficulties with the decisions made by the higher-ups at Sony/BMG. I will certainly go out of my way NOT to purchase any Sony/BMG product in the future since they could care less about the estimated 11 million affected customers that they sabatoged. I suppose I will look into putting my name in one of the many class-action suits aimed at Sony/BMG's poor policy-making decision of placing an intrusive virus program on a retail release. It's wrong, my computer and home business has been damaged severely and I expect compensation. Sony needs to step up and make things right if they EVER want me to purchase another product with their name on it.
