Meet n Greet package

Hey gang, Perhaps you can update me on how this works...

I've shelled out the $$$ for the Meet and Greet package...and have received the tickets to the show from Ticketmaster

However, nothing else has arrived...no 'how to' for the day of the show, are there passes to get you in early for the meet n greet? what time should i show up?

I called Fanfire who I think is adminstering it and they say they don't know.,..that the Meet n Greet package is on back-order...it's been since July now and I really don't want to be left standing in the cold !

Thoughts/comments/suggestions?